Service Status

System Status

Live status of all MSGTODAY infrastructure components.

Components

API Gateway (v20.0)99.99%Operational

Webhook Delivery99.95%Operational

Dashboard & UI100%Operational

Analytics Pipeline99.87%Operational

Auth & Identity100%Operational

Billing System99.90%Operational

SLA Terms

Service Level Agreement

This SLA applies to Growth and Enterprise plan customers. Starter plan customers are not covered by SLA credits.

Monthly Uptime Commitment: MSGTODAY commits to 99.9% monthly uptime for the API Gateway and Webhook Delivery services ("Covered Services").

Downtime Definition: Downtime is defined as more than 1% of API requests returning 5xx errors over any consecutive 5-minute window, as measured by our monitoring systems.

Service Credits:

Monthly Uptime	Credit
99.0% – 99.9%	10% of monthly fee
95.0% – 99.0%	25% of monthly fee
Below 95.0%	50% of monthly fee

Exclusions: Credits are not issued for downtime caused by: scheduled maintenance (communicated 48h in advance), customer-side network issues, force majeure events, or Meta/WhatsApp platform outages outside our control.

Claiming Credits: Submit credit requests within 30 days of the incident to sla@msgtoday.com with supporting logs. Credits are applied to the following invoice and may not be exchanged for cash.